Projects

From Custom to Off-the-Shelf::

Problem

A company with an older custom software application used for content management asked for advice on how they could take advantage of advancements in off-the-shelf applications to lower maintenance costs.

Solution

The team reviewed the existing work processes to see how people were using the existing application, then developed revised system requirements based on what they found. After checking with the company's IT department to determine preferred standards, they recommended an off-the-shelf application that could maintain critical functionality for users, and even add some new features that would be of use. They also explained what similarities and differences users would see in the interface. When the company decided to make the transition, the team managed the work to minimize down time and seamlessly transfer operations to the new application. A user orientation session to highlight the new application's capabilities rounded out the transition program.

Result

A relatively low-budget application change reduced IT overhead and provided off-the-shelf convenience from a reliable vendor expected to offer periodic upgrades to add new functionality. Costs were minimal, and maintenance was simplified.

Other Projects

• Managing Content Saves Money & Improves Decision-Making
• Custom Application Aids Geographically Dispersed Units
• Underperforming System Gets New Life
• Library Saves Time and Effort with New Application