Firm Profile

A Human Touch::

Cobalt Pointe was founded on a simple principle: in the world of computer-aided business processes, the needs of the people involved are the most important element.

Too often IT projects become so focused on how information is formatted for computers that they forget the people whose work the technology is intended to support. The resulting system or application, rather than helping people do their jobs more easily, simply replaces one type of inefficiency with another.

But when Cobalt Pointe commits to helping a client, the people who will be using the technology are always our primary concern. We make sure that our products retain a human touch that makes them a user-friendly, efficient, and powerful part of the team they serve.

Measurable Results::

The people at Cobalt Pointe have extensive experience in corporate and small business processes and technologies. Skilled in a wide range of operations and planning functions from customer service and performance management to strategy, systems auditing, and process improvement, we use our first-hand knowledge to help clients look at the big picture when they want to build an application.

Our structured approach to engagements involves looking at how clients' employees work today, where efficiencies are possible, and how technology can help to streamline work. And then we enhance existing systems or build custom applications to implement solutions that bring real improvements to the client's business.

Cost-efficient, trouble-free, and scalable products::

We focus on being efficient in our own work so that we don't waste our clients' time or money. We know how to work with a client's existing systems, and how to craft a new approach when appropriate. And we always stay focused on producing products that will be cost efficient to develop and maintain, that have flexible architectures for future enhancements, and scalable infrastructures that can grow naturally when needed.

On-going Relationships::

Once a system is delivered, we offer a variety of on-going support options to maintain our working relationship with clients. We can train client employees to maintain our products or develop a maintenance contract to provide on-going support ourselves. If and when it is useful to add functionality or expand the scope of the application, we can add modules that do so efficiently.

And the human touch remains a key component of all our products: to help users get the maximum benefit from their new technological assistant, we can deliver orientation sessions or develop training options that range from online help to interactive training or instructor-led classes.

The end result is a technology-assisted and people-focused improvement to a firm's business processes. This helps not only to drive better results but also to make work more enjoyable for employees—a win-win relationship that benefits everyone.